LOMOCARD Terms & Conditions

Lomocard is an online photo printing service, allowing customers to upload images from Instagram, Facebook, mobile or desktop and choose from a number of different personalized printed products in different sizes and stock.

This site is owned and operated by LOMOCARD(“we”, “us”). If you would like to contact us about anything contained on the site then please contact us by email at [email protected]

These terms and conditions govern the contents and use of the LOMOCARD website (the “site”). Please read these terms and conditions carefully before using the site and before ordering any products via the site. By using the site and/ or ordering any of the products you signify that you have read, understand and agree to be bound by these terms and conditions.

Please note that we may modify these terms and conditions and thus you should review them from time to time.

LEGAL AGE REQUIREMENT

There is no legal minimum age requirement to access and browse this website; however, we do advise that anyone below the age of 18 should obtain parental consent in using our services. We strongly recommend that parents and guardians supervise their children’s use of the website.

SITE ACCESS

The site is normally available 24/7, we shall not be liable if for any reason the site is unavailable at any time or for any period. Access to the site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

PAYMENT

Transaction currency: All prices are in Ringgit Malaysia (RM), unless otherwise noted.

You agree to pay in full amount of your purchase. No refunds will be given if you pay more than the actual payment amount requested. Work will not be started on your order until payment has been received in full.

Payment method:

  • paypal
  • MOLPay
  • Online Banking/ FPX
  • Cash at any 7 ELEVEN stores

DELIVERY

All products are delivered to customers by LOMOCARD’s appointed courier service company. We shall not be held liable for any delays caused by the courier service company.

Your shipping address for the delivery of your products will be shown on your order. LOMOCARD aims to dispatch all orders within 3-9 working days of the confirmation that your order has been accepted. Working days exclude weekends and public holidays observed in the country.

Time for delivery is an estimation only and it is not a condition of this agreement.Delayed delivery is not a reason for cancellation of the order or request for compensation/ refund.

Shipping charges are paid by customers depending on where the order is delivered to. If you wrongfully fail to take delivery of the order then we shall be under no obligation to refund the price. If delivery is refused or returned due to defective address, you will be charged a re-delivery fee.

If you have not received your order within the specified delivery time, kindly contact the delivery service company with the Tracking/ Consignment note number or you may email us at [email protected]

Complaints or claims must be notified to us within 30 days of the order receipt.

RETURN/ REFUND OR CANCELLATION

Refunds and cancellation of order is generally not provided.

If any order is damaged or defective when delivered to you, you must notify us within 1 day after delivery at [email protected] Damaged or defective products attributable to fault on our part will be reprinted and reshipped at no cost to you. Prior to issuing any reprint, we may request samples of the damaged defective products for inspection and the cost for the return of products is paid by customers.

ACCURACY OF COLORS/ IMAGE QUALITY

Customers shall be responsible for the quality of the images used in the layout. Please pay attention to warnings about low resolution that are displayed automatically when using low quality images to create prints. LOMOCARD does not accept any claims regarding print quality.

The colors you see is depend on the monitor you used thus we cannot guarantee that the color of printed product will match exactly to what you see on your screen/ monitor.

ACCEPTANCE OF AGREEMENT

You acknowledge that you have read this agreement and agree to all its terms and conditions. LOMOCARD reserve the right to update or make modifications to this terms and conditions from time to time without prior notice.